Brittany Hodak
Expert on Customer Success and Creating Superfans
Book Brittany NowIndustries:
Best for:
- Customer experience and loyalty-focused conferences
- Retail, e-commerce, and franchise/hospitality audiences
- Marketing and brand advocacy teams
- Entrepreneurship and business growth audiences
Brittany Hodak
Expert on Customer Success and Creating Superfans
Speaker Videos & Media
Available Speaking Programs
Creating Superfans: How to Turn Customers Into Lifelong Advocates
The Future of Customer Experience: How AI Is (And Isn't) Transforming CX
From Commodity to Category of One: How to Immediately Boost Your Reputation
About Brittany Hodak
Brittany Hodak is an award-winning author, entrepreneur, and customer experience expert who helps businesses turn customers into superfans. Her SUPER Model™ framework has empowered thousands of organizations’ employees to transform customers’ apathy into advocacy.
When her debut book, Creating Superfans, was released, Forbes declared: “If you have customers, you need this book. Period.” A recognized authority on customer experience, Brittany has authored more than 350 articles for top media outlets, including Success, Adweek, and Inc.
As an entrepreneur, Brittany founded and scaled an entertainment agency to eight figures, collaborating with global icons including KISS, Taylor Swift, and Dolly Parton. She created 250 unique collectibles, which collectively sold over 10 million copies worldwide and won dozens of awards. Her work even landed her on Shark Tank, where she received four investment offers.
Brittany’s agency clients included Walmart, Disney, Amazon, and Johnson & Johnson, among other Fortune 100 brands. She was the first Chief Experience Officer at Experience.com and previously led marketing initiatives at Sony Music.
Brittany’s high-energy keynotes blend research-backed insights, compelling storytelling, and real-world applications to inspire attendees at every level of an organization to leverage customer experience as their ultimate competitive advantage.
Her deep pre-event customization and interactive delivery ensure that no two keynotes are alike—yet every one is memorable, actionable, and fun. That’s why organizations including American Express, Keller Williams, Mathnasium, PURE Insurance, and PrimeLending have invited her back to speak time and time again.
Areas of Expertise
Testimonials
"Brittany Hodak's presentation at our 2023 convention was unforgettable. Her book Creating Superfans struck a chord with our franchisees, who still discuss her insights today. With her infectious smile and engaging personality, Brittany effortlessly connected with everyone she met, leaving a lasting impression."
MATHNASIUM
"Brittany was hands down the best speaker that I have worked with. She was organized and approachable from the first interaction. During her presentation, it was clear that she did research on our company and was exceptionally prepared. The audience loved her storytelling and are still talking about creating superfans months after experiencing her presentation."
EAT’N PARK HOSPITALITY GROUP
Book Brittany Hodak for Your Next Event
Transform your event with insights on AI and customer loyalty
Frequently Asked Questions About Booking Brittany Hodak
Is Brittany Hodak a good fit for a franchise or hospitality conference?
Yes. She has spoken at franchise conventions such as Mathnasium's and worked with hospitality groups like Eat'n Park Hospitality Group, both of which highlighted her research and storytelling. Her core topics of customer loyalty and experience strategy translate well to franchise and hospitality audiences focused on customer advocacy.
What makes Brittany Hodak different from other customer experience speakers?
She created the SUPER Model™ framework for turning customers into "superfans," detailed in her book Creating Superfans, which Forbes said any business with customers needs to read. She also built and scaled her own entertainment agency to eight figures, working with clients such as KISS, Taylor Swift, and Dolly Parton, and Fortune 100 brands including Walmart, Disney, Amazon, and Johnson & Johnson.
What is Brittany Hodak best known for?
She is best known as the author of Creating Superfans and creator of the SUPER Model framework for customer experience. She is also known for founding and scaling an entertainment agency that created 250 collectibles selling more than 10 million copies worldwide, and for appearing on Shark Tank, where she received four investment offers.
What is Brittany Hodak's speaking fee?
Brittany Hodak's speaking fee is available upon request and depends on the event's location, date, format (in-person or virtual), and specific requirements. Contact Speak About AI for an exact quote for your event.
What topics does Brittany Hodak speak about?
Brittany Hodak speaks about Customer Loyalty, Brand Advocacy, Experience Strategy, Business Growth, and Superfan Creation . Each keynote is customized to the audience and event.
What kinds of audiences does Brittany Hodak speak to?
Brittany Hodak regularly speaks to audiences in Customer Experience, Marketing, Music & Entertainment, Retail & E-commerce, and Entrepreneurship / Startups , and adapts each talk for both technical and non-technical audiences.
Is Brittany Hodak available for virtual events?
Yes. Brittany Hodak is available for in-person keynotes as well as virtual presentations and webinars for distributed audiences.
Where is Brittany Hodak based, and does Brittany travel for events?
Brittany Hodak is based in Franklin, Tennessee and is available for speaking engagements worldwide.
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